Terms

Clear terms before any order is confirmed.

The storefront supports product discovery and concierge-assisted ordering. It does not create a paid order merely because a visitor views a product or sends an enquiry.

01

Product information

We work to show current specifications and exact-product media. Campaign imagery is labelled separately. Shade appearance can change with lighting and screens, so a natural-light check is recommended before choosing.

02

Price and availability

Displayed prices are a guide for the listed market. Stock, preparation time, destination, delivery charge, duties, payment method, and final total are confirmed in writing before payment.

03

Order acceptance

An enquiry is not an accepted order. An order exists only after Extensions VIP confirms the exact piece, destination, total, payment method, and applicable return conditions in writing.

04

Customer responsibility

Please provide accurate destination and contact information, review the confirmed product specifications, and follow the installation and care guidance appropriate to the product.

05

Website use

Brand assets, copy, photography, and interface design are protected materials. You may use the site for personal shopping and enquiries, but may not copy, scrape, resell, or misrepresent its content.

Last updated: 5 August 2026

Frequently asked questions