Privacy

Your information stays part of the service — never the product.

This notice explains how Extensions VIP handles information shared through extensionsvip.hair and our official concierge channels.

01

What we may receive

Information you choose to send can include your name, contact details, destination, product interest, and natural-light hair photographs for shade guidance. Basic device, security, and analytics data may be recorded when those services are configured.

02

How we use it

We use information to answer enquiries, provide shade guidance, prepare and support confirmed orders, maintain security, and understand website performance.

03

Photographs and sensitive media

Hair or face photographs shared for matching are used only to provide the requested guidance and related customer support. They are not licensed for advertising or used to train or generate AI media without separate, explicit permission.

04

Sharing and retention

We do not sell personal information. Necessary information may be shared with service providers involved in hosting, communication, payment, or delivery after an order is confirmed. We retain records only as long as reasonably needed for service, security, accounting, or legal obligations.

05

Your choices

You may ask to access, correct, or delete information we control, subject to records we must retain. Contact the official Extensions VIP Instagram account linked on this site and identify the enquiry concerned.

Last updated: 5 August 2026

Frequently asked questions