01What we may receive
Information you choose to send can include your name, contact details, destination, product interest, and natural-light hair photographs for shade guidance. Basic device, security, and analytics data may be recorded when those services are configured.
02How we use it
We use information to answer enquiries, provide shade guidance, prepare and support confirmed orders, maintain security, and understand website performance.
03Photographs and sensitive media
Hair or face photographs shared for matching are used only to provide the requested guidance and related customer support. They are not licensed for advertising or used to train or generate AI media without separate, explicit permission.
04Sharing and retention
We do not sell personal information. Necessary information may be shared with service providers involved in hosting, communication, payment, or delivery after an order is confirmed. We retain records only as long as reasonably needed for service, security, accounting, or legal obligations.
05Your choices
You may ask to access, correct, or delete information we control, subject to records we must retain. Contact the official Extensions VIP Instagram account linked on this site and identify the enquiry concerned.
Last updated: 5 August 2026
Frequently asked questions