Client care
Frequently Asked Questions
Honest answers to what our clients ask most
What products are currently available?
The public collection currently shows clip-in pieces only. Please use the availability shown on each listing, and we will confirm the exact piece in writing before payment.
Is the hair really 100% human?
Yes. The products shown are described as 100% human hair. Review the exact piece's media and specifications, and ask about any detail that matters to you before ordering.
Can I color or heat-style the extensions?
Absolutely. Because the hair is 100% human, it can be dyed darker and styled with irons or curlers. We recommend professional coloring and a heat protectant to keep the strands silky.
How long do the extensions last?
We do not promise a fixed lifespan. Clip-in longevity varies with wear frequency, washing, styling and storage. We share the relevant care guidance before purchase.
How do I choose the right length and weight?
Length and weight are stated on every product page, but the result varies with your own hair length and density. Send a natural-light photo so we can help compare the shade and length before you choose.
How is the payment method confirmed?
Payment options vary by destination and order. We confirm the available method, final amount and shipping details in writing before any payment.
How long does shipping take?
The estimate begins after product availability and preparation time are confirmed, and varies by destination and carrier. We provide the estimate and cost in writing before payment, then share tracking after dispatch.
How do I care for my extensions?
Wash with sulfate-free shampoo, brush gently from the ends upward, use heat protectant before styling, and store clip-ins in their case away from humidity.
Still have a question?
Message us directly and we will answer personally before you order.